Solutions for the top five complains we get from our valuable customers.

Annoyance #1 Long hold times during inquiry call.

There is nothing more frustrating than putting callers on hold. Customers wish to have the call center agents’ undivided attention, and when he/she is being put on hold, the agent is killing the most valuable commodity-time. Social media channels are swarming with distressed customers venting their frustration withholding time. Here in Navitas, we have designed a new whole new application to redirect and automate customer call based on their query types and issues.

Our new call center system works in the following way:-

1) You make a call to our toll-free number on 1300 Navitas.

2) Answer the simple questions asked by automated human response system. Please try to say few words like "Brisbane", "Professional Year", "Enrollment", "Yes", "No" etc. 

3) Follow automated voice command as much as possible to get the faster service delivery.

4) If you want to talk to a real operator just press "#" twice, and your call will be re-directed to a human operator.

   
Annoyance #2 Service cancellation request.

In the past, our customer suffered a lot due to the lack of information about the service cancellation process and procedures. Now, we have provided a lot of ways to handle service revocation requests. We have improved our navigation system on our renovated website. We have updated the service cancellation form with the new templates. Moreover, we have also introduced a new process plan to request a cancellation for a service.

Step to cancel your service agreement with Navitas Professional:

1) Login to your customer account at Navitas official website.

2) Click on Services area.

3) Press the cancel button to cancel any active services. Please note that this action cannot be undone. 

4) Alternately, you can download the service cancellation form and submit it to the following email address - admin@navitas.com.au

5) If you need further assistance, contact us on 1300NAVITAS

Annoyance #3 Lack of social media presence.

During the last few months we have received a number of complains from clients that the services they are using is not helping them in promoting online sales. To resolve this problem we now have introduced an open source API that can be used as an adapter for social media integration.

To use this feature, you need to update your add-on setting in the setting menu of your admin dashboard. 

Annoyance #4 Absence of online community forum. 

Recently, our customer reported that there is an urgent need of an online community forum through which customers can have solution for frequently asked questions. These community forum will help people to get answer to the most commonly asked questions at anytime. The discussion forum will have control from Navitas professional staff to ensure that the answer are reliable and working. 

Annoyance #5 Lack of cloud server processing speed. 

Navitas Professional is continuously working its cloud servers to ensure the client online services perform in best condition. We have collaborated with Amazon Web Services (AWS) to introduce the new technology to our cloud services called parallel processing. This will boost up the cloud server performance and reducing the lack of processing speed previously experienced by our customer. Below is the diagram explaining how the new technology contributes in generating high performance processing power for Navitas cloud servers.  

Need help with anything else?

If you are a Navitas Professionals customer and experiencing any difficulties with our services please feel free to contact us via following methods:

• Phone:                   130044567
• Admin inquiries :    admin@navitas.com.au
• General inquiries :  info@navitas.com.au
• Payments:              payway@navitas.com.au
• Feedback:              feedback@navitas.com.au