Solutions for the top five complains we get from our valuable customers.
Annoyance #1 Long hold times during inquiry call. There is nothing more frustrating than putting callers on hold. Customers wish to have the call center agents’ undivided attention, and when he/she is being put on hold, the agent is killing the most valuable commodity-time. Social media channels are swarming with distressed customers venting their frustration withholding time. Here in Navitas, we have designed a new whole new application to redirect and automate customer call based on their query types and issues. Our new call center system works in the following way:- 1) You make a call to our toll-free number on 1300 Navitas. 2) Answer the simple questions asked by automated human response system. Please try to say few words like "Brisbane", "Professional Year", "Enrollment", "Yes", "No" etc. 3) Follow automated voice command as much as possible to get the faster service delivery. 4) If you want to talk to a rea...
